Consumer Appeal Process

If the file is closed and no further action is taken by the Commission following an investigation, complainants who disagree with that decision have the right to appeal to the Complaints Review Committee by providing written notice to the Registrar.

Written notice to the Registrar must be provided within 20 days of receiving notice of the decision and reasons must be given for filing the appeal, including any new evidence to be presented. The Complaints Review Committee will make a final decision on whether there is sufficient evidence of conduct deserving of sanction to warrant a hearing.

If the matter is referred to a hearing panel or for prosecution in the courts, the file is transferred to the Commission's legal services. Legal services will contact the complainant advising that the file has been received. The complainant will receive a closing letter and a copy of the decision after a disciplinary decision or outcome has been served on the licensee.